Staff Training
A little investment goes a long way. Ever thought about a tailored training programme to boost your recycling rate?
There are many ways in which a local authority can improve recycling rates, but it is often easy to forget about the resources you already have, namely your staff. By regularly educating your recycling operatives and support staff on the recycling services you provide and the importance of customer service, the more customer focussed they will become. As many of these staff are the people in direct contact with householders, they will be able to pass on their knowledge in the hope of encouraging householders to recycle more.
To help you do this Enventure offers a comprehensive programme of customer service training tailored to meet your needs whether it is Household Waste Recycling Centre staff, Collection crew staff or your frontline administration call centre staff.
Our tailored training programmes will:
- increase recycling knowledge
- improve customer focus
- improve teamwork and communication skills
- ensure all staff can inform the public of opportunities and best practice for recycling and waste reduction
- highlight the importance of the individuals job and environmental awareness
- identify the areas for improvement through group feedback