Enventure Research has successfully completed a large-scale door-to-door recycling communications campaign on behalf of Merton London Borough Council. An enthusiastic team of twenty experienced recycling promoters, were recruited from local and surrounding areas. The project was managed on the ground by a local Project Co-ordinator.
Recycling promoters engaged with residents on the doorstep, raising awareness of the recycling services and inspire residents to recycle as many materials as possible, also offering the opportunity to order new recycling containers. Residents were further encouraged to sign up to the new Mega Recycling Incentive Scheme, a web-based interact scheme which offers the opportunity for substantial and frequent rewards for correctly recycling.
The fieldwork was completed over a ten-week period. Progress reports were provided to the Council on a weekly basis. Visits were made to approximately 83,000 properties, with an overall contact rate of 33% achieved. Enventure Research provided comprehensive reporting on the findings, including detailed survey findings, feedback, comments, issues and suggestions from residents, providing practical and actionable recommendations for future engagement and operational activity.
Nottinghamshire County Council has re-commissioned Enventure Research to conduct its 2014 Annual Satisfaction Survey. The survey takes place yearly and has been conducted by Enventure Research since 2012. The research aims to capture local people’s views, experiences and perceptions of value for money, quality of life, communication and health and wellbeing, helping the Council to understand the priorities of local residents and informing decisions about Council plans and services.
Since 2012, over 2,000 face-to-face interviews have been conducted with Council residents, with quotas set to ensure that the sample was broadly representative of the County’s population in terms of age, gender, ethnicity and working status. Enventure Research has provided detailed analysis of the research findings from both years, including sub-group analysis of statistically significant differences.
The survey results allow benchmarking with previous Satisfaction Surveys and with other councils across the country and have been made available online on the Council website.
The fieldwork for the next phase of the research is due to commence in October 2014.
NHS Property Services manages, maintains and improves over 4,000 NHS properties and facilities, working in partnership with NHS organisations to create safe, efficient, sustainable and modern healthcare and working environments. In order to develop a baseline understanding of its tenants’ satisfaction levels, NHS Property Services has appointed Enventure Research to conduct an online quantitative survey. The survey will allow tenants to have their say about the condition and management of their properties, identifying which aspects of building provision tenants are most and least satisfied with.
The survey will be hosted securely online by Enventure Research during August and September 2014. Following survey completion, a full research report will be produced detailing the findings and conclusions arising from the research.
The research will enable NHS Property Services to drive improvement in the company’s performance and services, and ultimately understand customer satisfaction and respond to the needs of its stakeholders. The findings will be used to inform and focus operational and strategic planning, communication and engagement activities.
Enventure Research has successfully completed a resident engagement project on behalf of North West Leicestershire District Council and the Leicestershire Waste Partnership. An enthusiastic team of four trained recycling promoters visited approximately 8,000 properties in four weeks, speaking to over 2,440 households about the recycling scheme in North West Leicestershire. The promoters aimed to encourage residents to recycle as much as possible, assessing residents’ potential barriers to recycling and providing advice about overcoming these barriers.
Enventure conducted the fieldwork over the four-week period, analysing the findings in depth and producing a comprehensive research report. The findings will be used to inform the viability of further larger scale doorstepping projects in the future, with recycling and refuse tonnages monitored in order to assess the effectiveness of the engagement campaign.
Enventure Research has been appointed by Cambridgeshire County Council (CCC) to undertake a public survey as part of the Council’s 2014 Business Plan Consultation. Enventure Research will conduct 1,100 in-home surveys in order to gain insight into residents’ views about what should be considered priority areas for budget spending.
The in-home survey will be conducted by Interviewer Quality Control Scheme-trained interviewers with a representative sample of CCC residents in each of the four rural districts in Cambridgeshire and Cambridge City. Quotas will be set to ensure the representativeness of the sample, including quotas on age, ethnicity, gender and working status. The consultation will take the form of a structured quantitative interview and will be conducted in conjunction with an online version of the survey being hosted by CCC. Enventure will provide detailed analysis of the survey results and comprehensive reporting on the findings. The fieldwork is due to commence in August 2014.
Joanne Harvatt, Research Manager, commented, “We are delighted to have secured our first piece of work for Cambridgeshire’s Research and Performance Team. We are looking forward to conducting the fieldwork on their behalf and providing them with results which are representative across the county.”
Enventure Research has been appointed by the London Borough of Barnet and partners (including the London Boroughs of Brent and Camden) to conduct its on-street 2014 Visitor Satisfaction Survey. The survey will measure the impact of the activities undertaken by the Cricklewood Town Team following the allocation of £1.676m from the Outer London Fund (OLF), alongside complementary funding from the London Boroughs of Barnet and Brent. The OLF, a three-year initiative launched by the Mayor of London is dedicated to strengthening the vibrancy and growth of selected high streets and town centres in London.
Cricklewood’s OLF funding supported a package of activities, brought together as the ‘Cricklewood Project’. The Cricklewood Project has been delivered by the London Borough of Barnet in partnership with the Cricklewood Town Team and activities undertaken have included redesigning public spaces, smartening shop fronts, boosting business, creating networks and hosting events.
A baseline Visitor Satisfaction Survey was undertaken in 2013 in order to establish satisfaction levels of Cricklewood town centre users and inform future strategies prior to any activities being undertaken as part of the Cricklewood Project.
Enventure will undertake the 2014 Visitor Satisfaction Survey, which will focus on the same areas as the 2013 survey in order to allow benchmarking of results, describing visitor profiles, measuring satisfaction in a number of areas and assessing changes to satisfaction levels since commencement of the Project. A total of 500 users of Cricklewood town centre will be surveyed via a combination on on-street interviews and online surveying. Enventure will provide detailed statistical analysis and comprehensive reporting on all research findings. The fieldwork is due to commence in summer 2014.
Enventure Research has been re-appointed by Manchester City Council to conduct its Resident Perception Survey over the next two years. Enventure has conducted the survey every quarter over the last two years with a representative sample of 1,100 residents by means of a telephone survey and a number of face-to-face on-street interviews.
A total of 8,000 telephone interviews and 800 on-street interviews will be undertaken over the two-year period in order to establish resident perceptions across the diverse communities in Manchester. The anonymised results will be delivered back to Manchester City Council to an agreed schedule.
The findings each quarter allow Manchester City Council to measure how well it and its partners are performing in the delivery of services, helping them to decide what needs doing differently in the future. The results will be comparable to previous years’ surveys, allowing benchmarking with the national Local Government Association survey.
Joanne Harvatt, Research Manager, commented “We’re really pleased that Manchester City Council has extended the contract to continue Manchester’s Resident Satisfaction Survey for another two years. We are looking forward to continuing to work with the Council.”