Monthly Archives: August 2014

Further Doorstepping in Northern Ireland with Newry and Mourne DC

Newry and Mourne District Council has recently commissioned Enventure Research to undertake a door-to-door recycling communication campaign.

 

Newry and Mourne District Council provides recycling and waste services to approximately 38,000 properties within the District.  In 2011/12 the Council recycled and composted 37.1% of waste and are committed to improving recycling and composting targets, aiming to have increased them to 40% by 2015 and 50% by 2020.

 

A trained team of locally-based canvassers will aim to engage with a large proportion of residents in order to gather useful data regarding levels of resident participation in recycling and reasons for non-participation.  The team will seek to educate residents in order to improve their understanding of what can and cannot be recycled.  Canvassers will provide specifically targeted information and address any concerns about recycling, thus allowing residents to overcome barriers to recycling.

 

The campaign will take place over a four-week period and is due to start in September.

 

newryandmourne

End of Recycling Engagement Campaign with Broxbourne Residents

 

Enventure Research has recently completed a successful recycling engagement campaign on behalf of Broxbourne Borough Council.  A full-time team of Enventure Research’s trained recycling promoters including three team leaders engaged with residents on the doorstep, targeting 32,000 properties over a seven-week period.  The project was managed on the ground by a local Project Co-ordinator, who ensured that all areas were visited and that targets were met.
Recycling promoters were recruited from local and surrounding areas, and were fully briefed on all recycling services offered by the Council, receiving comprehensive training to deal with any general waste and recycling enquiries they might receive.  Promoters were also provided with rolls of food waste bags and leaflets to distribute to residents.

The recycling team engaged with a total of 11,224 residents (thereby achieving the 35% target contact rate), aiming to encourage maximum participation in the recycling scheme and address any potential barriers to recycling, seeking residents’ opinions on the future direction of waste and recycling services in Broxbourne.  Recycling promoters further sought to raise awareness about the issue of placing cardboard into the organic waste stream, encouraging residents where possible to instead recycle cardboard at local Neighbourhood Recycling Centres.

Following fieldwork completion, Enventure Research provided in-depth analysis and reporting on the findings, which indicated high awareness of and participation in the available services.  Insight was gained into residents’ opinions about the future direction of the recycling scheme, including suggestions for future improvements and information about residents’ preferred collection methods.

Recycling Behaviour Change Survey for R4GM

Recycle for Greater Manchester (R4GM), the partnership between Greater Manchester Waste Disposal Authority (GMWDA), the nine district councils in the area and Viridor Laing, has appointed Enventure Research to undertake a behaviour change survey examining Greater Manchester residents’ views, opinions and behaviour in relation to recycling and waste prevention.

The research is intended to be comparable with previous biannual surveys that have been undertaken face-to-face with Recycling Centre users and staff, which have investigated levels of awareness around the R4GM brand and recycling and waste prevention attitudes and behaviours.

A face-to-face on-street survey will be conducted with a representative quota sample of 3,600 Greater Manchester residents in a number of different sampling locations.  The survey will gather similar information to that of previous surveys, but will aim to further understand the impact of R4GM communications to measure the effectiveness of campaigns and promotional activities.  A large team of Interviewer Quality Control Scheme (IQCS) trained market research interviewers will conduct the interviews, using computer aided interviewing (CAPI) devices to record responses.

The fieldwork interviewing is due to commence in September and continue through to October 2014.  Enventure Research will provided detailed analysis and reporting on the findings following fieldwork completion.

Recycle for Greater Manchester

Further Recycling Engagement in Western Riverside

Western Riverside Waste Authority (WRWA) has commissioned Enventure Research to undertake a second recycling doorstepping campaign on behalf of its constituent authorities, Lambeth, Wandsworth, Hammersmith & Fulham and Kensington & Chelsea.  The aim of the campaign is to engage with residents in target areas in each of the four areas, with the intention of improving the quality of recyclable materials being placed out for collection by residents and increasing the amount of waste that is reused and recycled.

Enventure Research’s trained team of Recycling Promoters will approach 50,000 properties from lists provided by WRWA, aiming to engage with at least 15,000 residents over a five-week period.  Using a Computer Aided Personal Interviewing (CAPI) device, the team will administer a short questionnaire with residents, distribute leaflets to all households and answering any queries from householders, ultimately aiming to motivate residents to recycle as much as possible.  The fieldwork is due to commence in November 2014.

Enventure Research has previous delivered a similar successful campaign for WRWA in 2013, as well as a recent user satisfaction survey at one of its Household Waste and Recycling Centres, and looks forward to working with the organisation again.

Insightful Research with Catch22 Customers Draws to a Close

 

Enventure Research has recently delivered insightful customer feedback research on behalf of Catch22, a large social enterprise charity which helps young people and families in difficult situations to turn their lives around.  The services provided by Catch22 (which include National Citizen Service, leaving care, substance misuse services, missing from home services, high level family support and domestic abuse support) are all commissioned by local authority commissioners across England and Wales.  Catch22 wished to develop insight into these commissioners’ perceptions and experiences of the quality of its services.

 

A mixed quantitative and qualitative method approach was taken to the research.  A quantitative online survey was developed in partnership between Catch22 and Enventure Research and emailed to a selection of 44 commissioners.  Follow-up telephone calls were made to respondents who did not participate online, leading to an overall response rate of 41%.  In-depth qualitative interviews were conducted with 11 respondents who participated in the online or telephone survey in order to gain greater insight into the quantitative findings.

Enventure Research provided comprehensive reporting on the qualitative and quantitative results, detailing interesting findings, conclusions and recommendations arising from the research.  The results will be used to inform future planning for Catch22, identifying potential areas for improvement to the services.

Face-to-face Visitor Satisfaction Survey on Behalf of WRWA

 

The Western Riverside Waste Authority (WRWA) has appointed Enventure Research to undertake a face-to-face survey assessing levels of satisfaction in visitors to the Smugglers Way Wandsworth Household Waste and Recycling Centre (HWRC).  The site reopened in September 2012 following a complete refurbishment.

A small team of staff, who are experienced in engaging with members of the public in relation to recycling services, will interview visitors to the site over a one-week period.  Interviewers will be present at the site during all opening hours over the full seven days, aiming to speak to as many visitors to the centre as possible.  A short survey designed in partnership between Enventure Research and WRWA will be administered with the aid of computer aided personal interviewing (CAPI) devices to as broad a spectrum of visitors as possible.

The survey will be conducted in early September 2014.  Following the survey fieldwork, Enventure Research will provide WRWA with the raw survey data ready for analysis.

Western Riverside Waste Authority

Enventure Re-Appointed for AAGBI Membership Survey

 

The Association of Anaesthetists of Great Britain and Ireland (AAGBI) has re-appointed Enventure Research to conduct its 2014 membership survey.  Enventure conducted the most recent membership survey in 2011 and has worked with the AAGBI on other pieces of research since this time.  The survey aims to help the AAGBI develop a better understanding of its members and ensure that the organisation continues to reflect the needs, views and opinions of members so that it can continue to provide support for them for years to come.

Enventure Research will develop a questionnaire in partnership with the AAGBI covering topics such as the benefits of AAGBI membership, views about the AAGBI, communications and publications, technology and social networks, events, professional development, venue hire and priorities about the future of the AAGBI.

The survey will be posted to all AAGBI members on the distribution list along with copies of the monthly AAGBI magazine ‘Anaesthesia News’ and will also be hosted securely online by Enventure Research and emailed to members.

The online survey is set to go live later this year. Following the survey period Enventure will provided the AAGBI with comprehensive reporting on the findings.

Further Research to Inform Future of Bradford Markets

 

Enventure Research has recently been appointed by Bradford Metropolitan District Council to gauge shoppers’ views on the future of its markets.  The Council’s current Markets provision in Bradford city centre comprises the management and operation of two indoor markets – the Oastler Shopping Centre and Kirkgate Market.  The Council are currently exploring options for combining both markets into a single venue.

 

Market users and non-users will be interviewed on-street to find out about preferred future market locations.  Experienced IQCS-trained (Interviewer Quality Control Scheme) interviewers will also chart shopping behaviours (including main shopping purchases), like and dislikes about the current market offer, evaluate the current usages of the market facilities (including perceptions, value for money, quality of goods, product displays, level of service and layout of stalls), and explore methods to maximise opportunities to draw new customers into the markets.

A random sample of five hundred interviews will be completed at each of the current market locations, with a further 250 interviews taking place in the city centre to target non-market users.  The fieldwork will take place over August 2014 and will be supported by an online version of the survey running in conjunction with the on-street interviewing.