Yearly Archives: 2016

Enventure working with NHSLA to deliver 2017 Customer Survey

The NHS Litigation Authority (NHS LA) has recently appointed Enventure Research to deliver its 2017 Customer Survey. The NHS LA operates in between the Health Service and the Civil Justice System, with a remit to ensure that claims for compensation involving NHS organisations and their employees are resolved fairly and efficiently by experts in the field. It offers an impartial tribunal service for contractor disputes and supports the NHS by resolving concerns about the performance of medical professionals. It also provides advice to NHS organisations and other bodies about learning from claims.


The research will gather the views of NHS LA members and customers, which include clinical commissioning groups, acute specialist and non-specialist NHS trusts, NHS mental health trusts, NHS community providers, ambulance trusts, independent providers of NHS care and national bodies.


An online survey will be developed to explore views and experiences in relation to the various NHS LA indemnity schemes, associated claims management services, the National Clinical Assessment Service (NCAS) and the Safety & Leaning service, as well as overall customer satisfaction. The survey will be emailed to a database of contacts provided by the NHS LA, with reminder emails and telephone calls made to non-responders to help boost the response rate.


The research will build on the findings from the 2015 Customer Survey and will be used by the NHS LA to assess its overall performance, as well as its indemnity schemes and services so that it can make improvements to how it operates and provides its customer services. In addition, the NHA LA will gain an understanding of how to better engage with its customers and members and continue to meet their needs and expectations in the future.


Enventure to undertake health survey with AAGBI members

Enventure Research is pleased to be working again with the Association of Anaesthetists of Great Britain and Ireland (AAGBI) to deliver an online survey of its entire membership to explore the incidence of neck and upper limb disorders amongst anaesthetists.


The survey will be developed in partnership between Enventure Research and the AAGBI and will explore topics around general health and specific musculoskeletal problems.


A unique link will be emailed to all AAGBI members inviting them to participate in the survey. An open link to participate will also be distributed by stakeholders via various communication channels, such as newsletters, social media and AAGBI events. The survey will be live throughout March 2017. Scheduled reminder emails will be sent at two points throughout the survey period to encourage the maximum number of responses.


At the end of the survey period, Enventure Research will conduct a full analysis of the data and provide a detailed interpretive report to the AAGBI.

Exploring Shropshire residents’ attitudes towards food waste recycling

Enventure Research has been commissioned by Shropshire County Council and Veolia to undertake a series of focus groups to gain insight into the barriers to recycling food waste in North Shropshire and to provide evidence-based recommendations on how to encourage residents to recycle their food waste.


Residents living in North Shropshire are able to recycle a wide range of materials, however the uptake of food waste recycling is very low. Shropshire Council and Veolia would therefore like to understand why residents are not recycling food waste and what would encourage them to do so in order that appropriate action can be taken.


A representative selection of residents will be recruited to participate in four 90 minute long focus groups via telephone and on-street recruitment. Between eight and ten participants will be recruited to each group. The focus groups will be led by Enventure Research’s skilled moderators, who will follow a specially designed discussion guide to lead group conversations.


Feedback from the focus groups will be organised into defined categories and sub-categories to build an analysis framework. From this, key findings and themes will be identified and related back to the overall aims and objectives of the consultation, to form a series of recommendations for Shropshire Council and Veolia.


Enventure appointed to deliver visitor exit surveys for Bolton Council

Enventure Research is pleased to have been commissioned by Bolton Council to undertake a series of face-to-face visitor surveys at two of the town’s popular shopping areas. Trained market researchers will survey visitors at The Market Place and Crompton Place during December and January to explore their perceptions both during and after the Christmas period.


At least 2,000 visitors will be interviewed as they exit the shopping centres. A short questionnaire has been designed to elicit useful information about travel methods, frequency of visiting, party compositions, approximate spend and suggestions for improvements to The Market Place and Crompton Place.


The findings will help the Council to assess visitor perceptions of the two shopping centres and will be used to help plan future improvements.


Public consultation on the waste and recycling services for Wokingham BC

Wokingham Borough Council has recently appointed Enventure Research to undertake a programme of research to inform a public consultation regarding its waste and recycling services. The Council has been exploring ways of making savings across the waste collection and disposal service, and wished to assess residents’ responses to some of the potential options.


The research will take the form of a telephone survey, with interviews commencing in early to mid December. A trained team of interviewers will contact residents of Wokingham Borough Council, inviting them to participate in the survey, which has been developed in partnership between the Council and Enventure Research. The survey explores residents’ attitudes on a number of different topics, such as fortnightly waste and recycling collections, alternate weekly collections, wheelie bin introduction, the current blue bag waste collection system and potential Council Tax increases.


A minimum of 1,000 interviews will be conducted, with quotas set on age, gender, housing type and ward to ensure a representative sample is achieved. CATI (computer aided telephone interviewing) technology will be used to record participants’ responses, and interviews will be conducted at different times of the day and on different days of the week to give a wide range of residents the opportunity to participate. If required, on-street interviewing may be utilised to fill difficult quotas.


Following fieldwork completion, Enventure Research will analyse all data collected, produce a comprehensive research report and present the main findings and recommendations to Wokingham Borough Council.


Exploring public views on the Greater Manchester Combined Authority

Enventure Research will soon be undertaking a survey with members of the public across Greater Manchester focusing on the branding of the Greater Manchester Combined Authority (GMCA).


The GMCA is made up of ten local authority areas (Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan) which have worked together voluntarily for many years on issues that affect everyone in the region, such as transport, regeneration and the attraction of investment. These local authorities now have a formalised relationship through the GMCA.


As part of its commitment to the partnership, the GMCA wishes to conduct a survey with members of the public which covers eight main topic areas; transport, housing and planning, health and social care, police and crime, business and investment, public service reforming, skills and employment and energy efficiency and low carbon. The findings from the survey will support the GMCA in refreshing its strategy for Greater Manchester’s future success.


The survey will be conducted face-to-face by Enventure Research’s experienced interviewers during December 2016. Fifty interviews will be completed in each local authority area, totalling 500 interviews overall. Quotas will be set on age, gender and ethnicity to ensure a representative sample is achieved. Following completion of the fieldwork, Enventure Research will undertake detailed analysis of all survey data, producing a comprehensive research report to support the further development of GMCA’s strategy.


Enventure undertaking third Christmas campaign evaluation in Manchester

Enventure Research has been appointed for the third consecutive year to undertake Manchester City Council‘s Christmas Survey. The survey is conducted each year in Manchester during the run-up to Christmas and provides insight into how the Christmas campaign influences people to choose to visit Manchester, the impact of various events taking place in the city centre, visitor satisfaction and the subsequent economic impact of the Christmas campaign.


Experienced IQCS (Interviewer Quality Control Scheme) trained interviewers will undertake the survey face-to-face with at least 800 visitors to Manchester in a number of carefully selected sampling points.


The fieldwork will take place over a three-week period in December, with interviewers working on different days and at different times to ensure a wide variety of visitors have the opportunity to participate in the research.


Upon fieldwork completion Enventure Research will undertake comprehensive analysis of the data, producing a detailed report which includes comparisons with previous years’ findings.

Evaluating the economic impact of Birmingham’s Christmas markets and events programme

Enventure Research is pleased to be working again with Marketing Birmingham to conduct research to evaluate the economic impact of Birmingham’s Christmas markets and events programme. Marketing Birmingham is the area’s strategic marketing partnership and operates the leisure and business tourism programmes, Visit Birmingham and Meet Birmingham, promoting Birmingham and its wider area, including the Black Country and Solihull.


Each year, Birmingham city centre hosts the largest German Christmas market outside Germany and Austria, offering visitors a wide selection of food, drinks, gifts and live music. Known as the Frankfurt Christmas Market, it attracts a huge number of visitors, recorded at 5.5 million in 2014. This year marks both Birmingham’s 16th Frankfurt Christmas Market and the 50th anniversary of the signing of the Frankfurt-Birmingham Partnership Agreement, which began a period of collaboration between both cities. A number of events have been planned to celebrate this occasion, most notably this year’s Christmas market, which this year for the first time will run over the whole Christmas period until 29th December.


The research will take the form of a survey of visitors to Birmingham’s Christmas Market in order to understand the economic impact of the market and events programme. The survey will explore reasons for visiting, awareness of Christmas markets and events, length, frequency and time of visits, mode of travel, level of spend, visitor satisfaction, information sources used to plan visits, preferred communication channels and demographic information. The questionnaire will be designed in such a way that the results are comparable with previous years’ surveys in order to track attitudes and perceptions over time.


Trained, locally-based market research interviewers will administer the survey to a random sample of 900 visitors face-to-face. The team will work a variety of shifts at agreed sampling points to ensure that a range of day time, evening and night time visitors can participate, including both weekends and weekdays, term-time and school holidays.


Upon completion of the fieldwork Enventure Research will analyse the results and produce an independent interpretive report which includes clear and practical conclusions and recommendations for Marketing Birmingham. The results of this evaluation will be used to analyse year-on-year trends and help to inform future funding, investment priorities and marketing and communication strategies.


Looking forward to exhibiting at LARIA’s conference in Manchester

Enventure Research is pleased to support LARIA’s next conference – Output to outcome – getting results through effective communication, which will be held in Manchester.  Staff from Enventure Research will be at hand to discuss any research projects and provide advice on delivery methods.


The conference will be held at The Royal Northern College of Music, Manchester on Thursday 24 November 2016.  For more information, please visit:

Enventure to deliver Marketing Birmingham 2016 Perceptions Survey

Marketing Birmingham has recently appointed Enventure Research to undertake its 2016 Perceptions Survey. Marketing Birmingham is the area’s strategic marketing partnership and operates the leisure and business tourism programmes, Visit Birmingham and Meet Birmingham, promoting Birmingham and its wider area, including the Black Country and Solihull.


Since 2005, Marketing Birmingham has conducted a survey to provide market intelligence on perceptions of Birmingham as a place to visit, do business and as a place for businesses to relocate to. The results of these surveys have been used to track perceptions over time to understand trends and provide information on important Key Performance Indicators (KPIs).


A survey will be conducted via telephone with a random sample of approximately 900 UK consumers to collect data on their perceptions of Birmingham on a wide variety of topics. The sample will achieve quotas based on consumers’ frequency of visiting Birmingham and be representative in terms of gender, age and UK region. Trained market research interviewers will administer the survey using a Computer Aided Telephone Interviewing (CATI) approach. Daytime, evening, weekday and weekend calls will be made to ensure that individuals from a variety of demographics, life-stages and communities can be successfully targeted and have the opportunity to participate in the research.


The Perceptions Survey findings will allow comparison with previous years’ surveys in order to track attitudes and perceptions over time. A number of new survey questions will also be included to provide topical information (covering for example, Birmingham’s Christmas Markets and events programme). Enventure Research will provide Marketing Birmingham with a comprehensive research report which contains clear and practical conclusions and recommendations based on the key research findings.