The NHS Litigation Authority (NHS LA) has recently appointed Enventure Research to deliver its 2017 Customer Survey. The NHS LA operates in between the Health Service and the Civil Justice System, with a remit to ensure that claims for compensation involving NHS organisations and their employees are resolved fairly and efficiently by experts in the field. It offers an impartial tribunal service for contractor disputes and supports the NHS by resolving concerns about the performance of medical professionals. It also provides advice to NHS organisations and other bodies about learning from claims.
The research will gather the views of NHS LA members and customers, which include clinical commissioning groups, acute specialist and non-specialist NHS trusts, NHS mental health trusts, NHS community providers, ambulance trusts, independent providers of NHS care and national bodies.
An online survey will be developed to explore views and experiences in relation to the various NHS LA indemnity schemes, associated claims management services, the National Clinical Assessment Service (NCAS) and the Safety & Leaning service, as well as overall customer satisfaction. The survey will be emailed to a database of contacts provided by the NHS LA, with reminder emails and telephone calls made to non-responders to help boost the response rate.
The research will build on the findings from the 2015 Customer Survey and will be used by the NHS LA to assess its overall performance, as well as its indemnity schemes and services so that it can make improvements to how it operates and provides its customer services. In addition, the NHA LA will gain an understanding of how to better engage with its customers and members and continue to meet their needs and expectations in the future.
Enventure Research is pleased to be working again with the Association of Anaesthetists of Great Britain and Ireland (AAGBI) to deliver an online survey of its entire membership to explore the incidence of neck and upper limb disorders amongst anaesthetists.
The survey will be developed in partnership between Enventure Research and the AAGBI and will explore topics around general health and specific musculoskeletal problems.
A unique link will be emailed to all AAGBI members inviting them to participate in the survey. An open link to participate will also be distributed by stakeholders via various communication channels, such as newsletters, social media and AAGBI events. The survey will be live throughout March 2017. Scheduled reminder emails will be sent at two points throughout the survey period to encourage the maximum number of responses.
At the end of the survey period, Enventure Research will conduct a full analysis of the data and provide a detailed interpretive report to the AAGBI.
Enventure Research has been commissioned by Shropshire County Council and Veolia to undertake a series of focus groups to gain insight into the barriers to recycling food waste in North Shropshire and to provide evidence-based recommendations on how to encourage residents to recycle their food waste.
Residents living in North Shropshire are able to recycle a wide range of materials, however the uptake of food waste recycling is very low. Shropshire Council and Veolia would therefore like to understand why residents are not recycling food waste and what would encourage them to do so in order that appropriate action can be taken.
A representative selection of residents will be recruited to participate in four 90 minute long focus groups via telephone and on-street recruitment. Between eight and ten participants will be recruited to each group. The focus groups will be led by Enventure Research’s skilled moderators, who will follow a specially designed discussion guide to lead group conversations.
Feedback from the focus groups will be organised into defined categories and sub-categories to build an analysis framework. From this, key findings and themes will be identified and related back to the overall aims and objectives of the consultation, to form a series of recommendations for Shropshire Council and Veolia.
Enventure Research is pleased to have been commissioned by Bolton Council to undertake a series of face-to-face visitor surveys at two of the town’s popular shopping areas. Trained market researchers will survey visitors at The Market Place and Crompton Place during December and January to explore their perceptions both during and after the Christmas period.
At least 2,000 visitors will be interviewed as they exit the shopping centres. A short questionnaire has been designed to elicit useful information about travel methods, frequency of visiting, party compositions, approximate spend and suggestions for improvements to The Market Place and Crompton Place.
The findings will help the Council to assess visitor perceptions of the two shopping centres and will be used to help plan future improvements.
Wokingham Borough Council has recently appointed Enventure Research to undertake a programme of research to inform a public consultation regarding its waste and recycling services. The Council has been exploring ways of making savings across the waste collection and disposal service, and wished to assess residents’ responses to some of the potential options.
The research will take the form of a telephone survey, with interviews commencing in early to mid December. A trained team of interviewers will contact residents of Wokingham Borough Council, inviting them to participate in the survey, which has been developed in partnership between the Council and Enventure Research. The survey explores residents’ attitudes on a number of different topics, such as fortnightly waste and recycling collections, alternate weekly collections, wheelie bin introduction, the current blue bag waste collection system and potential Council Tax increases.
A minimum of 1,000 interviews will be conducted, with quotas set on age, gender, housing type and ward to ensure a representative sample is achieved. CATI (computer aided telephone interviewing) technology will be used to record participants’ responses, and interviews will be conducted at different times of the day and on different days of the week to give a wide range of residents the opportunity to participate. If required, on-street interviewing may be utilised to fill difficult quotas.
Following fieldwork completion, Enventure Research will analyse all data collected, produce a comprehensive research report and present the main findings and recommendations to Wokingham Borough Council.
Enventure Research will soon be undertaking a survey with members of the public across Greater Manchester focusing on the branding of the Greater Manchester Combined Authority (GMCA).
The GMCA is made up of ten local authority areas (Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan) which have worked together voluntarily for many years on issues that affect everyone in the region, such as transport, regeneration and the attraction of investment. These local authorities now have a formalised relationship through the GMCA.
As part of its commitment to the partnership, the GMCA wishes to conduct a survey with members of the public which covers eight main topic areas; transport, housing and planning, health and social care, police and crime, business and investment, public service reforming, skills and employment and energy efficiency and low carbon. The findings from the survey will support the GMCA in refreshing its strategy for Greater Manchester’s future success.
The survey will be conducted face-to-face by Enventure Research’s experienced interviewers during December 2016. Fifty interviews will be completed in each local authority area, totalling 500 interviews overall. Quotas will be set on age, gender and ethnicity to ensure a representative sample is achieved. Following completion of the fieldwork, Enventure Research will undertake detailed analysis of all survey data, producing a comprehensive research report to support the further development of GMCA’s strategy.