Monthly Archives: November 2017

Annual survey of residents for Kingston Council

Kingston upon Thames Borough Council has recently commissioned Enventure Research to undertake its annual survey of residents as part of its evidence base building to support planning and deliver services more effectively.

 

In the previous three years, the survey has taken the form of a telephone survey of 1,000 residents from across the Kingston borough. This year, the research will again be conducted via a telephone survey approach, with additional on-street face-to-face interviewing to ensure that quotas are successfully met.

 

The residents’ survey asks questions related to satisfaction with the local area and the way the Council runs things, value for money, community safety and crime and communications from the Council. Demographic information is also collected to ensure a representative sample of respondents is achieved.

 

Once fieldwork is complete, Enventure Research will provide a detailed report, comparing data from previous surveys to monitor changes in satisfaction of services and resident priorities.

 

Commenting on the recent win, Mark Robinson, Enventure Research, said:

“We are delighted to be working with Kingston upon Thames Borough Council to deliver this annual survey. We really appreciate the importance of annual surveys as they enable authorities to measure how well they are doing and identify what their residents’ priorities are so resources can be directed accordingly. We are very much looking forward to working with Kingston Council.”

 

2017 General Dental Council Registrant Survey underway

Enventure Research is currently working on behalf of the General Dental Council (GDC) to undertake its 2017 Registrant Survey. The survey is conducted regularly by the GDC as part of its commitment to using a research base to inform policy and practice. The GDC is responsible for regulation of all practicing dental professionals within the UK, protecting patients and members of the public. All dentists and dental care professionals are required to be registered with the GDC.

 

The aim of the Registrant Survey is to provide valid and statistically reliable data on GDC registrants’ views of key aspects of its work to help inform future GDC policy and performance. The survey examines attitudes towards a number of topics, such as challenges faced by dental professionals in everyday practice, GDC communications and the future of dentistry. A number of tracking questions included in each phase of the survey allow registrants’ attitudes to be compared over time.

 

The survey has been administered online to a stratified random sample drawn from the GDC registrant database to ensure that a representative response is achieved, based on gender, age, profession, number of years registered and country of qualification. Personalised email invitations have been sent to all registrants in the sample frame.

 

The online survey will close later this month and be followed by qualitative research to gain additional insight into the survey findings. A representative selection of GDC registrants, including dentists and dental care professionals, will be recruited via the survey to participate in a series of focus groups and in depth telephone interviews.

 

The findings from the online survey and qualitative research will be collated and analysed by Enventure Research. The results will be published on the GDC website in early 2018.

 

Exploring experiences of laser eye surgery

Enventure Research has recently completed a programme of research with members of the public who have undergone laser eye surgery on behalf of the General Optical Council (GOC). The GOC regulates the optical professions in the UK, aiming to protect and promote the health and safety of the public.

 

The GOC has commissioned Enventure Research on several occasions previously, including the provision of its 2015 and 2017 Public Perceptions Surveys, its 2016 Registrant Survey, and a survey conducted in August 2017 to understand registrants’ views about the current process of assessing patients’ fitness to drive and whether changes were required to further protect the public.

 

This research aimed to explore the experiences of those who had undergone laser eye surgery, developing insight into the decision to have laser eye surgery, costs, incentives, the sales process, consent, aftercare, experience of the complaints procedure, and overall levels of satisfaction. A quantitative and qualitative approach was taken in the form of an online survey and in depth telephone interviews with members of the public who had undergone laser eye surgery.

 

Specific questions were asked to members of the public completing the online Public Perceptions Survey who indicated they had had laser eye surgery. Following the Public Perceptions Survey, a number of these respondents were invited to participate in further qualitative research to provide additional insight into their experiences. Twenty interviews were completed with residents from across the UK, including a split of gender and range of ages.

 

The findings from both aspects of the research were analysed and collated into a comprehensive research report, which provided useful insight into patients’ experiences for the GOC.

 

Further public perceptions research for the GOC

Enventure Research has recently undertaken the 2017 Public Perceptions Survey on behalf of the General Optical Council (GOC). The GOC regulates the optical professions in the UK, its mission being to protect and promote the health and safety of the public.

 

Public perceptions research was previously carried out by Enventure Research in 2016, seeking to understand the views and experiences of the general public in order to help the GOC improve as a regulator and become more effective in its mission. The 2017 research took the form of an online survey which included a combination of previous survey questions and new topic areas in order to track perceptions over time and also collect data on topical areas. The survey was completed by a representative sample of the UK adult population and administered via an online panel. In total, 3,025 responses were received.

 

A series of four focus groups and 16 in depth telephone interviews took place following the survey to provide further insight into the findings. Focus groups took place in London, Edinburgh, Cardiff and Glasgow, whilst interview participants were recruited from across the UK, with an emphasis on more rural areas.