The COVID-19 pandemic has changed the way GP practices work, using different ways to support patients to keep them safe at home. This includes using digital methods such as video and phone calls instead of face to face appointments, offering a telephone triage service and the use of online consultation in order to seek medical advice.
Enventure Research was commissioned by NHS Wakefield CCG to undertake analysis and reporting of the consultation with those using GP their practice during the pandemic, exploring what worked well and what improvements could be made in the future.
Following the Peabody Universal Credit Survey conducted by Enventure Research in July 2019, Peabody has commissioned Enventure Research to carry out a telephone survey of its residents who have started claiming Universal Credit since the start of the COVID-19 pandemic. The survey will be conducted by Enventure’s IQCS trained interviewers with 650 Peabody residents, covering topics such as reasons for claiming Universal Credit, the application process, experiences and impact of receiving Universal Credit, employment, health and wellbeing. The findings from this research will help Peabody to understand how claiming Universal Credit during this time has affected its residents in order to improve Peabody’s services and to inform their recommendations for change to government policies.