Merseyside Recycling & Waste Authority
"We appointed Enventure to carry out doorstepping in St Albans to approach residents and talk about their recycling scheme, offer advice and help where needed, and to ask a few key questions to help us plan changes to the waste and recycling services. Enventure’s engagement officers spoke to just over 7,000 residents. From the work they did and their findings from the survey, we revised our collection service and switched to a co-mingled collection, as the feedback from the team was that residents would be more inclined to recycle and would recycle more if they could put everything in one bin. In addition, we also introduced weekly food collections and reduced the size of the residual bin. Within six weeks we had hit our target and it looks like it will increase as things settle down and everyone gets used to the changes. We were very pleased with the way the project was delivered by Enventure and the way the project shaped our new service."