Enventure Research has recently been commissioned to conduct customer research on behalf of Supplies, the purchasing and distribution unit of East Riding of Yorkshire Council.
Focusing on Supplies’ educational sector customers, Enventure Research will design a questionnaire to gauge opinions related to delivery, products, customer service, methods of ordering, price and value. The questionnaire will be hosted online, with representatives from primary schools, secondary schools and academies asked to participate via email invitation. Reminder emails and telephone calls will be made to help achieve a positive response rate.
Following analysis of all collected data, Enventure Research will provide feedback to the Council in the form of a detailed report, which will help the Council to better understand the priorities and levels of satisfaction of its customers in order to adapt its service and facilitate ongoing growth.