Enventure Research has been re-appointed by Manchester City Council to conduct its Resident Perception Survey over the next two years. Enventure has conducted the survey every quarter over the last two years with a representative sample of 1,100 residents by means of a telephone survey and a number of face-to-face on-street interviews.
A total of 8,000 telephone interviews and 800 on-street interviews will be undertaken over the two-year period in order to establish resident perceptions across the diverse communities in Manchester. The anonymised results will be delivered back to Manchester City Council to an agreed schedule.
The findings each quarter allow Manchester City Council to measure how well it and its partners are performing in the delivery of services, helping them to decide what needs doing differently in the future. The results will be comparable to previous years’ surveys, allowing benchmarking with the national Local Government Association survey.
Joanne Harvatt, Research Manager, commented “We’re really pleased that Manchester City Council has extended the contract to continue Manchester’s Resident Satisfaction Survey for another two years. We are looking forward to continuing to work with the Council.”