In response to an anticipated high incidence of fuel poverty amongst its residents, the national housing association Affinity Sutton launched a project amongst its residents called EnergyFit. The project involved providing residents with lifestyle advice and information to help them better use their heating system and save money on their energy and water bills in the form of a toolkit.
In order to understand the success of EnergyFit, and to help inform the second phase of the project, Affinity Sutton commissioned Enventure Research to undertake an evaluation of the project to date.
Enventure Research conducted a telephone survey amongst Affinity Sutton residents who had received an EnergyFit toolkit. A questionnaire was designed to assess the usefulness and impact of the toolkit, assess the effectiveness of delivery and support provided to residents, and identify any areas for improvement. The survey was administered to a database of just over 200 Affinity Sutton residents who were asked to take part in the short survey, with the opportunity to place orders
for energy saving devices and to be entered into a prize draw as an incentive to give their views.
In total, 72 residents were interviewed as part of the EnergyFit evaluation survey (a response rate of 35%). The survey results were analysed by Enventure Research and provided to Affinity Sutton in an interpretive report. Overall, the EnergyFit toolkit had been very well received by the majority of residents, many of whom had been able to reduce their usage of gas and electricity, resulting in a reduction in their energy bills.
The key findings were also presented to the EnergyFit team at Affinity Sutton’s headquarters in London to ensure that the important results were understood, actionable and used to inform the next second phase of the EnergyFit project.
Benefits to Client
The findings from the EnergyFit resident survey have been very useful for Affinity Sutton, helping them to understand the successes of the first phase of the project and also where improvements can be made, focusing on increased promotion of the toolkit in order to get more residents involved in the project.