Nottinghamshire County Council Resident Satisfaction Surveys 2012-16

The Project

Enventure Research has been appointed by Nottinghamshire County Council each year since 2012 to carry out its Annual Resident Satisfaction Survey. Over this period, the contract has involved partnership working with Nottinghamshire County Council, NHS Nottinghamshire, Ashfield District Council, Broxtowe Borough Council, Bassetlaw PCT (now Bassetlaw CCG) and the Nottinghamshire Police and Crime Commissioner, amongst others.

 

The survey gathers information on local perceptions of value for money, communication, quality of life and health and wellbeing regarding the Council’s public services. It is extremely important to local authorities and other public bodies, as the results are used as a method of measuring the performance of local authorities and its partners in their area.

 

Research Methods

To date, Enventure Research’s highly experienced team of IQCS (Interviewer Quality Control Scheme) trained interviewers have conducted approximately 5,500 face-to-face interviews with residents (a minimum of 1,050 interviews each year).  Quotas have been set each year to ensure that the sample surveyed was representative of the County’s population in terms of age, gender, ethnicity and working status.

 

Upon completion of the fieldwork each year, an interim report has been provided to Nottinghamshire County Council and its partners which highlights the top-line survey findings.  Further detailed analysis has been provided in a comprehensive main findings report which shows statistically significant differences between subgroups, compares the results to previous years’ results and outlines the key findings in an executive summary for both the County Council and the Police and Crime Commissioner’s Office.

 

Results and Benefits to the Client

The survey results continue to provide Nottinghamshire County Council with an understanding of residents’ satisfaction and attitudes towards topics including health, value for money, communication, safety and wellbeing.  The insight from each year’s survey has allowed the Council to benchmark with their previous Resident Satisfaction Surveys and with other councils across the country and help to inform decisions about future Council plans and services.

 

The most recent phase of the research took place between 22 August and 22 September 2016, during which period a representative sample of 1,069 respondents was interviewed (approximately 150 respondents in each District / Borough).

 

To find out more about this, and other similar projects, please contact us – we would be happy to help!

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