Nottinghamshire County Council Resident Satisfaction Surveys 2012-19

The Challenge
• Nottinghamshire County Council and its partners require information on local perceptions of value for money, communication, quality of life, and health and wellbeing regarding the Council’s public services
• The results are used as a method of measuring the performance of the local authority and its partners in their area
 
The Approach
• On-street, face to face survey with a representative sample of residents in each of the seven districts and boroughs in Nottinghamshire
• Quotas set on age, gender, ethnicity and working status
• Interviews took approximately 12 minutes to administer and were conducted by an experienced team of interviewers
• Enventure Research has delivered the Resident Satisfaction Survey each year since 2012
• Minimum of 1,050 interviews conducted each year
• The most recent phase of the research took place in October and December 2019, with 150 interviews taking place in each district and borough
 
The Outcome
• The survey continues to provide the Council with an understanding of residents’ satisfaction with the local area, the Council and Council services, as well as attitudes towards topics such as health, value for money, communication, safety, wellbeing and Council priorities
• The insight from each years’ survey allows the Council to benchmark with previous years’ surveys and other local authorities across the country, and helps to inform decisions about future Council plans and services

 

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