Focusing on Supplies’ educational sector customers, Enventure Research will design a questionnaire aimed at gauging opinions related to delivery, products, customer service, methods of ordering, price and value. Questions will be repeated from the previous questionnaire to allow for direct comparisons to be made. Additional questions will also be included to establish Supplies’ main competitors, satisfaction with Supplies’ website and overall satisfaction with the service provided by Supplies. The questionnaire will be hosted online, with representatives from primary schools, secondary schools, colleges and academies from the East Riding of Yorkshire and neighbouring authorities asked to participate via email invitation. Reminder emails and telephone calls will be made to help achieve a positive response rate.
Following analysis of all collected data, Enventure Research will provide feedback to the Council in the form of a detailed report, comparing this year’s results with the previous survey where possible in order to track attitudes over time. The findings will continue to help the Council to better understand the priorities and levels of satisfaction of its customers in order to adapt its service and facilitate ongoing growth.